New Delhi, Aug 1 (IANS) Aligning with the instructions of Delhi Lieutenant Governor T.S. Sandhu, the Delhi Development Authority (DDA) has reduced the pendency of citizen’s complainants and grievances by more than 85 per cent between January and June, an official said on Saturday.

From a total of 22,946 grievances at the beginning of this year, the number of pending complaints came down to 3,167 at the end of June, the official said in a statement.

Within the six-month period, DDA resolved a total of 19,779 grievances received across multiple platforms, including Centralized Public Grievance Redress and Monitoring System (CPGRAMS), LG Listening Post, CM Jan Sunwai/Public Grievance Monitoring System (PGMS), Development Request Monitoring System (DRMS), Mobile 311 and Samasya Nidan Sewa, the statement said.

Earlier, the Lieutenant Governor, who is also the DDA Chairperson, directed officials to adopt transparent, responsive and accountable governance, ensuring that grievances are addressed promptly while substantially reducing the backlog of pending cases, the statement added.

Driven by the government’s emphasis on transparency, accountability and public welfare, the DDA has strengthened its grievance redressal mechanism to ensure that public grievances are resolved in a time-bound manner, the statement said.

The Authority has adopted a system of continuous monitoring, regular reviews and greater institutional accountability.

As part of this public-centric approach, the DDA conducts bi-weekly public hearings on every working Monday and Thursday, where citizens can walk in to present their queries and grievances.

People can visit and interact directly with Deputy Directors and Directors (between 2:30 p.m. and 4:30 p.m.), and Commissioners and above (between 2:30 p.m. and 3:30 p.m.) on these days without prior appointment.

On an average, around 6,000 people visit DDA every month during the public hearing days, the statement said.

“Officers across departments have been regularly sensitised by the DDA Vice Chairman, N. Saravana Kumar, to accord highest priority to grievance disposal, while cases are reviewed on a continuous basis through regular follow-up with the concerned departments and field units to ensure timely resolution and improved accountability, avoiding any undue pendency,” it added.

–IANS

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