Chennai, July 13 (IANS) Tamil Nadu Chief Minister C. Joseph Vijay will inaugurate a newly renovated constituency office in Perambur on Monday and unveil a technology-driven public grievance system to ensure faster delivery of civic services to residents.

CM Vijay had contested and won the Assembly election from both Perambur and Tiruchi East before retaining Perambur and resigning from Tiruchi East.

He has continued to oversee initiatives for the welfare of its residents at the Perambur constituency.

The new office has been established to strengthen public outreach and address grievances from the constituency more efficiently. The MLA office, located on First Street in Sharma Nagar, Vyasarpadi, has been renovated from an existing building into a modern public service centre.

The premises feature a compound wall, CCTV surveillance, dedicated computer systems and a specially designated room for the Chief Minister during his constituency visits. A signboard identifying the office as that of “Perambur MLA C. Joseph Vijay” has also been installed. The office will be staffed by 10 personnel who will receive public petitions every day, scrutinise them and coordinate with government departments for timely action.

As this will be Vijay’s first visit to the constituency after the Assembly election, office-bearers and cadres of the Tamilaga Vettri Kazhagam (TVK) are expected to accord him a warm reception.

After inaugurating the office, the Chief Minister is scheduled to inspect a nearby ration shop and distribute new ration cards and land ownership pattas to eligible beneficiaries.

A major highlight of the initiative is the launch of a dedicated mobile application named “Jana Sevana Vedhi”, designed to enable residents of Perambur to submit grievances directly to their MLA. The app will allow citizens to raise complaints related to electricity, drinking water, roads, sanitation, education, healthcare, housing assistance, government welfare schemes, employment, business support, legal documentation and emergency services.

Once a complaint is registered, it will be transmitted instantly to the MLA’s office. The system will automatically send an acknowledgement message to the complainant’s mobile phone, while users will also be able to track the status of their petitions online until they are resolved.

Officials have been instructed to initiate preliminary action on every complaint within three days. Essential civic issues such as drinking water, electricity supply, road maintenance and sanitation are expected to be resolved, wherever feasible, within 10 days, with detailed updates communicated through the app.

A modern control room has also been established at the constituency office to monitor the grievance redressal mechanism.

The digital platform is intended to serve as a bridge between citizens and government departments, making public service delivery more transparent, accountable and accessible.

–IANS

aal/dpb