New Delhi, June 25 (IANS) Acting on a complaint received during a public grievance hearing, Delhi Chief Minister Rekha Gupta has ordered an immediate inspection of Fortis Hospital in Shalimar Bagh.

A team of officials conducted an on-the-spot inspection of the facility and observed discrepancies, prompting the government to order a thorough examination of the findings.

“Any irregularity established during the inquiry shall invite strict action. Every hospital in Delhi is duty-bound to serve patients with responsibility and integrity, and there can be no compromise with a patient’s right to timely and dignified care,” the Chief Minister’s office said in a statement.

The inspection follows a complaint lodged during the ‘CM Jan Sunwai’ programme, a public grievance redressal initiative launched by the Delhi government in February 2026 to provide citizens with a platform to raise concerns regarding government services and civic amenities .

The portal and mobile application allow residents to register complaints with various departments, including the Municipal Corporation of Delhi, the Delhi Development Authority, and Delhi Police, on a single platform.

The Chief Minister has previously emphasised that such public hearings are not mere formalities but meaningful mechanisms for understanding people’s expectations and addressing them effectively.

She has directed officials to ensure time-bound resolution of grievances and has been actively involved in personally hearing residents’ complaints, particularly from her Shalimar Bagh constituency.

Fortis Hospital, Shalimar Bagh, has been at the centre of a long-standing legal battle regarding alleged medical negligence in a high-profile case dating back to 2017.

The Delhi High Court recently ordered a fresh inquiry into the qualifications of two doctors associated with the hospital after a child suffered severe and irreversible brain damage during treatment in the neonatal intensive care unit .

The Delhi Medical Council had previously barred the two doctors from identifying themselves as neonatologists or super-specialists, pending an inquiry into their credentials.

The latest government inspection indicates heightened scrutiny of private healthcare facilities in the national capital, aligning with the Chief Minister’s stated vision of making Delhi “the most developed health centre in the country,” where every citizen has access to convenient medical services.

The inspection team’s findings will be thoroughly examined, and the government has warned of strict action if any irregularities are found.

The Chief Minister has been a vocal advocate for patient rights and quality healthcare, having earlier stated that the government remains committed to ensuring prompt and transparent redressal of citizens’ issues.

–IANS

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